Introduction
Welcome to the Hercox AI privacy policy
At Hercox AI, we take your privacy seriously. This policy explains:
- What personal data we collect
- How we use and protect your data
- Your rights and choices regarding your data
- How we comply with GDPR, CCPA, and other regulations
- Data Minimization: We only collect what we need
- Transparency: We're clear about how we use your data
- Security: Your data is encrypted and protected
- Control: You control your data
- Compliance: We follow all applicable laws
Information We Collect
What data we collect and why
1. Account Information
- Username: For identification and login
- Email Address: For account recovery and notifications
- Password: Encrypted and stored securely
- Recovery Phrase: 24-word BIP39 phrase for account recovery
- Wallet Address: For cryptocurrency payments
2. Usage Data
- Conversations: Chat history with the AI
- Memories: Stored preferences and knowledge
- Workflows: Automated tasks you create
- Subscriptions: Plan choices and payment history
- Activity Logs: Login attempts and system usage
3. Technical Data
- IP Address: For security and analytics
- Browser/Device: For optimization and compatibility
- Session Data: For maintaining logged-in state
- Cookies: For preferences and functionality
You have full control over your data. You can:
- View all stored data in your dashboard
- Edit or update any information
- Delete specific memories or conversations
- Request full data export
- Delete your entire account
How We Use Your Data
Purpose of data processing
1. Provide Our Services
- Enable AI conversations and memory storage
- Process subscriptions and payments
- Deliver automation and workflow features
- Provide voice and conversation features
- Enable business tools and API access
2. Improve Our Services
- Train AI models to be more accurate
- Analyze usage patterns for optimization
- Fix bugs and improve performance
- Develop new features based on user needs
3. Ensure Security
- Monitor for unauthorized access
- Detect and prevent fraud
- Maintain system integrity
- Comply with legal requirements
We never sell your personal data to third parties. Your data is used exclusively to provide and improve Hercox AI services.
Data Protection
How we keep your data safe
Encryption
- At Rest: AES-256 encryption for all stored data
- In Transit: TLS 1.3 for all network connections
- Passwords: bcrypt hashing with salt
- Recovery Phrases: Encrypted before storage
Security Measures
- Firewall: Network and application-level protection
- Monitoring: 24/7 security monitoring and alerts
- Audit Logs: Complete traceability of all actions
- Regular Updates: Security patches and updates
- Access Control: Strict role-based access
Compliance
- GDPR: Full compliance with EU data protection
- CCPA: California Consumer Privacy Act compliant
- Data Breach: 72-hour notification policy
- Data Retention: Minimal necessary retention periods
We use industry-standard security practices to protect your data. Our systems are regularly audited and updated to maintain the highest security standards.
Your Rights
You have control over your data
Under GDPR and CCPA, you have the right to:
1. Access Your Data
Request a copy of all personal data we hold about you.
2. Rectification
Correct any inaccurate or incomplete data.
3. Erasure ("Right to be Forgotten")
Request deletion of your data and account.
4. Restriction of Processing
Limit how we use your data.
5. Data Portability
Export your data in a machine-readable format.
6. Object to Processing
Object to certain types of data processing.
7. Withdraw Consent
Withdraw consent for data processing at any time.
To exercise any of these rights:
- Email us at privacy@hercoxai.com
- Use the privacy tools in your dashboard
- Submit a formal request through our support system
We respond to all requests within 30 days as required by law.
Cookies
How we use cookies and tracking
What Are Cookies?
Cookies are small text files stored on your device that help us provide a better user experience.
Types of Cookies We Use
- Essential: Session management, authentication, security
- Preferences: Language, theme, settings
- Analytics: Anonymous usage statistics
- Functional: Remember your preferences
Your Cookie Choices
- You can accept or reject non-essential cookies
- You can delete cookies at any time
- You can set your browser to block cookies
- Essential cookies cannot be disabled
You can manage your cookie preferences in your browser settings. We also provide a cookie consent banner on first visit.
Essential Analytics Preferences
Third Parties
When we share data with third parties
Service Providers
We work with trusted third parties who help us provide our services:
- Etherscan: For blockchain transaction verification
- Cloud Providers: For hosting and infrastructure
- Email Services: For transactional emails
- Analytics: For anonymous usage analysis
Data Sharing Conditions
- Only necessary data is shared
- All providers are GDPR-compliant
- Data is never sold to third parties
- Providers are contractually bound to protect your data
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies before using their services.
Children's Privacy
Protecting children's data
Hercox AI is not intended for children under 13 years of age. We do not knowingly collect personal data from children.
- Age verification is required during registration
- If we discover we have collected data from a child, we will delete it
- Parents or guardians can contact us to request deletion
We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.
Changes to This Policy
When and how we update this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
- We will post changes on this page
- We will update the "Last Updated" date
- Significant changes will be notified via email
- Your continued use constitutes acceptance of changes
- v1.0.0 — September 24, 2026 — Initial privacy policy
Contact Us
Get in touch about privacy
If you have any questions about this privacy policy or our data practices:
- Email: privacy@hercoxai.com
- Support: support@hercoxai.com
- Address: Hercox AI, Privacy Department
- Privacy requests: Within 30 days
- General inquiries: Within 24 hours
- Data breach reports: Within 72 hours